FAQs - Shipping
EU Shipping Update
We are temporarily suspending orders to the European Union while we implement new compliance requirements to ensure a smooth and seamless shopping experience from checkout to delivery. We apologise for any inconvenience and thank you for your patience and understanding.
How much does shipping cost?
Please see our Shipping page for a breakdown international shipping
What are your delivery timeframes?
All orders are sent via Australia Post International & DHL You can generally expect to receive your parcel within 3 to 7 business days from dispatch.
Please see our Shipping page for more information
How do I track my order?
Orders can be tracked directly with Australia Post International & DHL where a tracking number will be provided to you via email once your order has been dispatched.
Does Lorna Jane pay import tax and duties?
The shipping cost covers transport only and does not include import or export duties that may be applied by your destination country’s government for delivery and returns. If these duties are refused, your parcel may be destroyed without a refund. If refused duties result in your parcel being returned to Lorna Jane, all return shipping costs will be borne by you and deducted from your refund. Lorna Jane is not responsible for customs delays, duties, taxes, or return shipping that may apply in the destination country. For orders with a Singapore delivery address over $400.00 SGD, Lorna Jane will cover the import taxes.
I have an issue with the delivery of an order, what do I do?
We recommend reaching out to Customer Care via Live Chat with your order number for in the moment support.