FAQs
Missing a style in your order?
As all available stock both in-stores and online will reflect via our website, it is completely normal for orders to come in separate parcels as they are sent from both in-store and online. You will receive an Order Update email to notify you of a split delivery. For a split delivery you will receive a separate tracking and invoice email.
Why was my order cancelled?
If your order has been cancelled this could be caused by a technical error or an oversell on the item/s in your order. All refunds on cancelled orders can take up to 5 business days for the funds to return.
How do I amend or cancel an order?
Once an order has been placed, you cannot amend or cancel your order. Any changes must be completed upon delivery by following our Return Policy.
I am having issues checking out.
We recommend taking all items out of your cart, closing your browser and removing Lorna Jane from your browser history. You can then re-open the website on Google Chrome and attempt to check out again. This will give it a fresh boost! Alternatively, you can connect with our Customer Care team via Live Chat for in the moment support.
I have been charged but I have not received an order confirmation.
We recommend reaching out to Customer Care via Live Chat for support.
I have entered the incorrect email against my order.
Once an order is placed, the email address cannot be updated. The good news is your order will still be processed and dispatched as normal. If you need tracking information or an invoice, we recommend reaching out to Customer Care via Live Chat for support.
I need a receipt, Gift receipt or tax invoice.
We recommend reaching out to Customer Care via Live Chat for support.
Do you price match?
We do not offer price matching on any items. If you are looking for amazing value, we recommend checking out our current promotions on the Offers page for the best deals.