FAQs - Returns

Full Price & Full Price on promotion: If you decide to change your mind, we offer an Exchange, Gift Card (3-year expiry) or Refund on all purchases of Full Price styles, returned to either our Online Warehouse or Retail Store within 30 days of receiving.

Sale: If you decide to change your mind, we offer an Exchange or Gift Card (3-year expiry) on all purchases of Sale styles, returned to either Online Warehouse or Retail Store within 30 days of receiving.

Final Sale: No change of mind Exchanges or Refunds on item(s) marked with a Final Sale tag. If an item is faulty you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.

Please see our Return Policy Page for more information.

Our 3 step Return Process can be located via our Return Policy page. If you do not wish to purchase a Return Label online under Step 2, you are also welcome to purchase one directly at the post office. If you do not have a printer you can hand write the information from the Return Form on a piece of paper to include in your parcel.

You absolutely can! Please ensure you have filled out the Return Form to include in your return parcel with all order numbers and return details.

Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products must be returned to their original place of purchase.

Yes, you can return online orders in line with the Return Policy.

Yes, you can return in store purchases online in line with the Return Policy.

If you do not have a printer you can hand write the information from the Return Form on a piece of paper to include in your parcel.

There will be a small cost to cover the service to have the return posted back to us. However, if you choose to exchange, Lorna Jane will cover the cost of the service to have the exchanged style posted back to you. Lorna Jane does not take any responsibility for returns lost in transit so please use a trackable postage service.

We recommend connecting with our Customer Care team for support.

A receipt or proof of purchase is required for all returns.

The return address will display on the Return Form which can be downloaded under Step 1 of the Return Process on the Return Policy Page.

It is important that product tags remain attached and in original condition.

If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.