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Lorna Jane - Move, Nourish, Beleive
  • Returns and Exchanges
  • General
  • Shipping
  • Promotions
  • Gift Cards
  • Afterpay

Our Lorna Jane Customer Service Team is your go-to for any sold out styles. They can source styles (or suggest alternatives) from our retail stores and have your activewear delivered to your front door! Call 1 800 469 3897 Monday to Friday 9am – 5pm PT or email customerservice@lornajane.com or simply pop into any of our Lorna Jane stores.

Of course! If you want to have a personalised shopping experience you can contact our Customer Service Team on 1 800 469 3897 or via customerservice@lornajane.com

Lorna Jane Inc accepts payments using Visa, Mastercard, American Express, Discover, PayPal and Afterpay at www.lornajane.com. We accept Visa, Mastercard, American Express and Discover in our USA retail stores. We also accept Lorna Jane gift vouchers in USD.

Yes, shopping at lornajane.com is secure! Transactions are processed though the Adyen payment facility. To protect cardholder data Adyen complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to accept credit card payments.

Please contact our Customer Care team on 1 800 469 3897 or send a screen shot of the statement and email to customerservice@lornajane.com for further assistance. Please note, the payment page will only process the payment once. If you see multiple charges on your card then you may have:

a) clicked 'submit' more than once at the checkout stage due to poor internet connection
b) moved back to update and/or change your order or details.

When you choose PayPal as a payment method, Lorna Jane passes on the shipping address for validation. The address for shipping must match the address for payment on your PayPal account to process successfully. This is to ensure your security and minimise fraudulent transactions.

The promotional code must be entered in the 'promotion code' box at the cart stage of your checkout, then click 'go'. If the promotion has applied it will then be visible in your updated cart total. Please note only one promotion can be entered per transaction. Please contact our Customer Care team on 1 800 469 3897 if you have any issues on checkout. Once your payment has processed we cannot go back to assist you.

Select the Payment Method of “Gift Card” at Step 3 of the checkout process. Enter the barcode number and pin, Select Check Balance and Redeem. The payment will then apply. Please note, if splitting payments, pay with the gift voucher first, then select an alternative payment type for the balance.

Once your order has been placed and you have received your order confirmation, you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.

You will receive an order confirmation as soon as your order has been placed. Once your order has been dispatched it is scanned in by the carrier and you will receive an email with your tracking number. If it has been more than 3 business days and you have not received tracking information, please contact our Customer Care team on 1 800 469 3897 or via email customerservice@lornajane.com and we will assist you further.

Once your order has been dispatched it is scanned in by the carrier and you will receive an email with your tracking number. This tracking number can be used to track your order through the UPS website. If you do not receive a tracking number please contact our Customer Care team on 1 800 469 3897 or via email customerservice@lornajane.com

If your order has not yet been dispatched cancelations or edits can be made by contacting our Customer Care team on 1 800 469 3897 or via email customerservice@lornajane.com

For all international orders, Lorna Jane’s shipping charge is for transport costs only. As mentioned in our T&C’s, it does not cover import liabilities that may be applied by the government of the destination country. Lorna Jane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Please contact our Customer Care team on 1 800 469 3897 or via email customerservice@lornajane.com if you have any further questions.

Lorna Jane does not offer free returns. For faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review, we will credit the cost of postage back to you. Lorna Jane does not take any responsibility for returns lost in transit so please use a trackable postage service.

Lorna Jane offers an extended exchange period each year. Please visit back here closer to the Holiday Season.

If you haven’t shopped with us on www.lornajane.com before as a registered user, you will be required to register a ‘new’ account. Please use the same email address as your in-store Active Living Rewards account (the one you receive our emails from), this will then link up and you will earn points on your purchases.

Please log in to www.lornajane.com (click on the little silhouette icon on the navigation bar) using the same email address as your Active Living Rewards account (the one you receive our emails from). This will link up and you will earn points on your purchases. If you have checked out as a guest, you will need to contact our Customer Care team with your order number to update your account manually on 1 800 469 3897 or via email customerservice@lornajane.com.

To view our full returns and exchange policy, please click here.

Sale items purchased from Lorna Jane are considered final sale and can not be exchanged or refunded. To view our full returns and exchange policy, please click here.

All Gift with Purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded and a warranty does not apply. Gift with Purchases cannot be redeemed for cash and are only available at time of purchase, subject to availability. In the event of a return, all Gift with Purchase products or other bonus items must be returned with the original purchase (in unused/unworn in original condition) otherwise the value may be deducted from your return.

If you believe your item has a manufacturing fault, please contact our Customer Care team on 1 800 469 3897 or via email customerservice@lornajane.com. You may also take your item into any of our Lorna Jane retail stores with your proof of purchase.

USA Addresses:
Orders over $150 USD - Free Shipping
Orders under $150 USA - $10 flat rate

International Addresses: 
$35 – Flat rate applies on orders to addresses in Canada, Mexico and Puerto Rico
$75 – Flat rate applies on all other orders worldwide

Please note this is transport costs only and does not cover any customs delays, duties or import liabilities that may be applied by the Government of the destination country.

We use UPS for all USA and international addresses. Orders will be received within 3-10 business days.

Lorna Jane ships to most destinations around the world via UPS. When entering your address details in the checkout process please ensure you select the correct country from the drop down menu (if your country is not there, we do not ship to that destination, sorry! Please contact our Customer Care team for a solution). Please note, Lorna Jane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. This is “transport” costs only and does not cover any import liabilities that may be applied by the Government of the destination country. You may be contacted by the courier regarding these charges on your parcel’s arrival to your country.

Please contact our Customer Care team on 1 800 469 3897 or via email customerservice@lornajane.com

Promotional Codes are valid for the specified date only and cannot be used in conjunction with any other offer. One-time use promotions eg. gift vouchers, must be used in their entirety in a single purchase. Promotions cannot be applied to previously placed orders or to orders that have been sent an order confirmation. Promotions where you receive a reduction on the second item will be applied at the checkout on the lower priced item. Gift with Purchase offers (upon meeting minimum spend requirements) are subject to availability. An alternative will not be provided where stock is no longer available. Lorna Jane Inc at its sole discretion, extend or terminate a promotion at any time. All Terms and Conditions on current promotions can be found by clicking here.

We offer a Lorna Jane Gift Card that can be used either online at www.lornajane.com or in any of our USA retail stores. The Gift Card can be of any value between $20 and $500 USD. Gift Cards can be purchased online at lornajane.com or in a Lorna Jane retail store. Please note the maximum value that can be purchased online is $300 USD. Please contact our Customer Care team on 1 800 469 3897 or via email customerservice@lornajane.com if you wish to purchase above $300.

If you have selected a digital gift card, it will be sent to the email address you specify within 60 minutes of placing your order, and will not be delivered physically to the specified "shipping address". If you haven’t received your gift card within 60 minutes, please check your junk/spam email folder. Call our Customer Care team on 1 800 469 3897 or via email customerservice@lornajane.com with your order number if you need further assistance.

Afterpay is a digital payment service that allows you to enjoy your purchase now and pay for them in four equal payments without any interest fees.

Simply shop on lornajane.com and and checkout as normal. At checkout choose Afterpay as your payment method and you will be directed to the Afterpay website. First time customers will need to register with Afterpay and provide payment details (Visa or Mastercard). If you have used Afterpay before, simply log in to your account. It’s that easy!

Please note that all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1000.

Afterpay can only be used on purchases made on lornajane.com. Afterpay cannot be used as a form of payment in any of our Lorna Jane stores.

Afterpay is only available to customers with a USA billing address. Customers with international billing addresses will not be able to set up an account with Afterpay.

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every two weeks in equal installments from your chosen payment method. If you choose to make additional payments before your schedule pay dates, you may do so through your Afterpay account. Afterpay will adjust the amount owed accordingly.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

If you fail to make a payment, you will be charged an $8 late payment fee by Afterpay, and an additional $8 fee if the missed payment is not made within 7 days. Late fees can be applied up to three times for three missed payments, but the late fees will not exceed 25% of the total order.

Please see Afterpay Terms and Conditions here

Afterpay orders are delivered as per our standard shipping timeframe like all other orders made on lornajane.com. Visit our shipping page for more information by clicking here

 

Yes, your bag value must be between $35 and $1000 to use Afterpay on lornajane.com

 

Yes, you may also use a gift card with Afterpay to pay for part of your purchase as long as your order total is between $35 and $1000.

 

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with other Afterpay eligible products, you will need to place two separate orders.

 

Items purchased with Afterpay follow our standard returns process. You can view our Returns & Exchange policy here

 

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs as well as Afterpay’s Privacy Policy found here

If you have any questions about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here

 

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