Dear valued customers
Our US stores have now closed due to the ongoing impacts of COVID-19. Lorna Jane will now operate exclusively online so we can continue to serve you. All our product returns and exchanges will be honoured via our online store for purchases made in-store within 30 day policy period. Thank you for your continued support during this time. We look forward to bringing you our latest collections, delivered straight to your door!

 

RETURN POLICY

We hope you love your new Lorna Jane products as much as we loved creating them for you. Understanding you may change your mind on the size or style you have purchased, here is our commitment to you.
 

ONLINE RETURNS

 
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STEP 1

Please download a copy of our Returns form HERE to fill in and include inside your parcel.

 

 
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STEP 2

Purchase a returns label via your local courier to put on the outside of your parcel.

 

 
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STEP 3

Package your return to take to your local post office or post box.

ONLINE PURCHASE

We offer an Exchange, Gift Card (no expiry) or Refund (Full price styles only) on all Online purchases returned to our Online Store within 30 days of receiving. It is important that the product tags remain attached and in original condition. Proof of purchase is required prior to return. On all Returns to our Online Store please ensure the Return Form is filled out and included inside your parcel.
 

RETURNS ADDRESS:
Lorna Jane USA INC
Att: Online Order Return
1475 W 139TH Street Gardena CA 90249

FINAL SALE PURCHASE
Item(s) with a Final Sale tag are not eligible for return. These styles are located in the Outlet Sale category via the website.

Return via Post Terms and Conditions
We recommend that you return items using a trackable postage method. Lorna Jane will not be held liable for parcels lost in transit. Please allow two weeks for your parcel to be returned to us by courier. Once we receive your return parcel back to our Online Store, your request will be processed within 14 days where you will be sent an email confirmation. Please note that the cost to return items to our Online store is at the customer’s expense.

OUR PERFORMANCE PROMISE

Every Lorna Jane garment is performance tested by our team and fit tested for real life feedback. As our Customer there are certain guarantees that are made when goods are sold to you, one of which is that our Activewear is of acceptable quality. A product is considered faulty or not of acceptable quality if it does not work or appear as it should. If an item is faulty or not of acceptable quality you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to our Customer Care team via Live Chat. Any returned items that have been worn must be washed prior to return please.
 

*SPECIFICS

Refunds, gift vouchers or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing etc.) Swimwear can only be returned if the hygiene seal is still intact and at the discretion of the Lorna Jane staff member.
 

*RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded and a warranty does not apply. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.
 

EXTERNAL STOCKISTS

Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.
 

AFTERPAY

Afterpay is a payment method available at www.lornajane.com. Afterpay sets the terms, conditions and spend limit of this payment method should you choose to use it. Our regular online sales policy applies to these purchases. If you return your item(s) purchased online with Afterpay and are valid for a refund, your initial payment will be returned in full and the remaining payments cancelled at no extra charge. If you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 855 289 6014 or visit the Afterpay website.