It is important that product tags remain attached and in original condition. Proof of purchase
is required prior to return.
FULL PRICE & FULL PRICE ON PROMOTION
If you decide to change your mind, we offer an Exchange, Gift Card (3-year expiry) or Refund
on all purchases of Full Price styles, returned to either our Online Warehouse or Retail Store
within 30 days of receiving.
SALE
If you decide to change your mind, we offer an Exchange or Gift Card (3-year expiry) on all
purchases of Sale styles, returned to either Online Warehouse or Retail Store within 30 days of
receiving.
FINAL SALE
Item(s) marked with a Final Sale tag must be returned to our Online Warehouse within 14 days
of receiving to be eligible for a Lorna Jane Gift Card (3-year expiry). No change of mind
Exchanges or Refunds on Final Sale.
HOW TO RETURN
Click the above button to log your return and purchase your $10 return label through our
Returns
Portal. Please make sure you enter the order number found on your Order Confirmation email
starting with a
USA and the email address used to place the order. If you fall outside of our policy, you will
not be able
to log a return and will need to reach out to Customer Care via Live Chat for support.
RETURN TIME FRAME
Allow 2 weeks for your parcel to be returned to us by courier. Once we receive your return
parcel your request will be processed, and you will be sent an email confirmation. Lorna
Jane will not be held liable for lost in transit parcels returned with an alternative
courier.
OUR PERFORMANCE PROMISE
Every Lorna Jane garment is performance tested by our team and fit tested for real life
feedback. However, if something is not quite right, as our customer you have automatic
guarantees under the Consumer Guarantees Act when goods are sold to you, one of which is
that our Activewear is of acceptable quality. A product is considered faulty or not of
acceptable quality if it does not work, or appear as it should. If an item is faulty or not
of acceptable quality you may be entitle pl-0d to a credit, replacement, or refund. If you
believe there is a fault with the item you have received, please reach out to Customer Care
via Live Chat.
SPECIFICS
Refunds, gift card or exchanges will not be provided for change of mind for any personal
care or intimate clothing. Swimwear can only be returned for a change of mind if the hygiene
seal is still intact and at the discretion of the Lorna Jane staff member.
RETURN OF GIFT WITH PURCHASE
All gift with purchase offers are subject to availability. Gift with Purchases cannot be
exchanged or refunded for a change of mind. Gift With Purchases cannot be redeemed for cash
and are only available at time of purchase. In the event of a change of mind return, all
Gift With Purchase products or other bonus items must be returned with the original
purchase, on the same terms as above.
EXTERNAL STOCKISTS
Lorna Jane products purchased through external stockists, are in accordance with the
individual stockist’s purchase policy and, as such, purchased products can only be
returned to their original place of purchase.
AFTERPAY
Afterpay is a payment method available at www.lornajane.com . Afterpay set the terms,
conditions and
spend limit of this payment method should you choose to use it. Please refer to your card
issuer’s terms
and conditions for full details. If you have further questions please contact Afterpay’s
Customer Service
representatives on 1300 100 729.
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