TERMS AND CONDITIONS

This page sets out the Terms and Conditions of Lorna Jane Promotions provided by Lorna Jane USA Inc. These Terms and Conditions are intended to protect you and Lorna Jane USA Inc. and are applicable to you as the Customer. If you do not understand the below Terms & Conditions, or if you have any questions, please reach out to Customer Care via Live Chat for support.
 

PROMOTIONAL OFFERS

All promotional offers offered via SMS, email, post or by a Lorna Jane Team Member, as authorized by Lorna Jane USA Inc., are subject to the below conditions. Proof of receipt of promotion must be provided to a Lorna Jane Team Member in store within the validity dates. Any and/or all codes required for redemption when shopping online at www.lornajane.com must be entered at the cart stage online prior to proceeding to payment. If you fail to enter your promotion code prior to checkout at www.lornajane.com the difference cannot be refunded or credited after the transaction has been finalized. Promotional discount offerings are not to be used in conjunction with any other offer. Only one promotion can be applied per purchase.
 

$45 Essentials Kit

Conditions apply. Valid online at lornajane.com from 11/29/2022 or while stocks last. Promotion valid on Essentials Kit (A102260_) only. Price applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

$99 Fit Kit

Conditions apply. Valid in one transaction online at lornajane.com from 10/18/2022 to 01/01/2023 or while stocks last. Offer valid on products at https://www.lornajane.com/collection/fit-kit only. The bundle must contain only one (1) full price Visor, one (1) full price water bottle, one (1) full price pair of socks, one (1) full price 2023 Diary and one (1) selected full price Lotus Tee Or Lotus Tank. Promotional Price applied at checkout when all items have been added to cart. It cannot be added after the order has been placed and the confirmation email has been sent. Not in conjunction with any other offer. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

Black Friday Event 30% Off Storewide

Expired

Conditions apply. Valid online at lornajane.com on 11/19/2022 until 11/28/2022 while stock lasts. Price applied on product page and at cart. Promotion valid on full priced and sale items. Offer excludes Charity Love Tote Bag (style A022256_ ) and outlet styles. Offer cannot be used in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice. View Excluded Outlet Styles
 

Cyber Sale Take a Further 50% Off Outlet Styles

Conditions apply. Valid in one transaction online at lornajane.com from 11/28/2022 until 12/01/2022 only or while stocks last. Promotion valid on Outlet category product only (https://www.lornajane.com/outlet) and excludes Sale category product. Prices as marked on individual product page and at cart. Offer not in conjunction with any other offer or Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing Full Price, or gift cards. Item(s) marked with a Final Sale tag must be returned to our Online Warehouse to be eligible for a Lorna Jane Gift Card. No change of mind exchanges or refunds on Final Sale. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

$65 Amy Tech Leggings

Expired

Conditions apply. Valid online at lornajane.com from 11/15/2022 until 11/18/2022. Promotion valid on full price Amy Tech Legging styles found at offers/limited-promotion only (092244_, 072208_LB0402_, LB0401_, LB0403_). Promotional pricing applies automatically at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

Wash Bag GWP with Full Price Sports Bra’s

Conditions apply. Valid online at lornajane.com from 11/15/2022 while stocks last. Promotion valid with full price sports bra styles only. Excludes all Sports bra styles found in /sale, /outlet and /offers categories. Offer can be used in conjunction with Compress & Compact Sports Bra Offer. Gift with purchase; Lorna Jane Wash Bag A112278_W will be applied at checkout. Gift with purchase can be applied once only per order that meets criteria. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

30% off Amy Family Styles

Expired

Conditions apply. Valid in store or online at lornajane.com from 11/15/2022 until 11/18/2022. Promotion valid on full price styles found at offers/limited-promotion only and excludes Amy Phone Pocket Tech Leggings (092244_, 072208_LB0402_, LB0401_, LB0403_), Amy Winter Thermal Phone Pocket Tech Leggings (102223_, LB0384_), Amy Phone Pocket ¾ Leggings (LB0349_), Amy Thermal Active Zip Through Jacket (LB0405_) or New Amy Full Length Leggings (LB0180_). Promotional pricing applies automatically at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

2 for $15 Secret Socks

Expired

Conditions apply. Valid online at lornajane.com from 11/08/2022 until 11/18/2022. Promotion valid on Secret Sock (styles; LA322_) only. Price applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

30% off Lotus Family Styles

Expired

Conditions apply. Valid online at lornajane.com from 11/08/2022 until 11/14/2022. Promotion valid on full price styles found at offers/limited-sale only. Promotional pricing applies automatically at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

30% Off Select Winter Styles

Expired

Conditions apply. Valid online at lornajane.com from 11/01/2022 until 11/07/2022. Promotion valid on styles found at lornajane.com/offers/last-chance only. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

Duffle Bag Gift When You Spend $300

Expired

Conditions apply. Valid in store or online at lornajane.com from 10/25/2022 until 11/7/2022. Promotion valid when you spend $300 or more on full price styles. Offer applied at cart when unique promotional code ‘LJGYMBAG’ has been entered. One of the following Duffle Bag styles can be chosen (A102276_, A102277 or A102259) only. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

Take a Further 20% Off Sale Styles

Expired

Conditions apply. Valid in one transaction online at lornajane.com from 10/20/2022 to 10/31/2022 only or while stocks last. Promotion valid on Sale category product only (https://www.lornajane.com/sale) and excludes Outlet category product. Prices as marked on individual product page and cart. Offer not in conjunction with any other offer or Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing Full Price, or gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

$45 Essentials Kit

Expired

Conditions apply. Valid online at lornajane.com from 10/18/2022 until 11/21/2022 or while stocks last. Promotion valid on Essentials Kit (A102260_) only. Price applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

$65 No Chafe Lotus Leggings & Bike Shorts

Conditions apply. Valid online at lornajane.com from 04/10/2022 or while stocks last. Promotion valid on products; Lotus No Chafe 9cm Bike Short (LB0407_), Lotus No Chafe 16cm Bike Short (102244_, 092220_, 092221_, 082263_, LB0408_), Lotus No Chafe 21cm Bike Short (LB0409_), Lotus No Chafe ¾ Leggings (LB0415_), Lotus No Chafe 7/8 Leggings (082262_, LB0416_), Lotus No Chafe Ankle Biter Leggings (102243_, 082261_, 092230_, LB0417_), and Lotus No Chafe Full Length Leggings (LB0418_) only. Price applied on product page and at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

Winter’s MVP Icon & Iconic Sweats $60 each

Conditions apply. Valid online at lornajane.com from 27/09/2022 while stocks last. Promotion valid on Iconic Sweat (032234_) and Icon Sweat (092223_) only. Price applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

$50 Compress & Compact Sports Bras

Conditions apply. Valid online at lornajane.com from 09/13/2022 while stocks last. Promotion valid on all on full price Compress & Compact Sports Bras only. Excludes Compress & Compact Aloe Vera, Sale and Outlet Styles. Price applied at cart. Wash Bag GWP with Full Price Sports Bra’s CAN be applied with $50 Compress & Compact promotion. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

$50 Lotus Leggings

Conditions apply. Valid in one transaction instore and online at lornajane.com from 12/10/2021 while stock lasts. Promotion valid on selected styles featured on the page lornajane.com/offers/flash-promotion. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Warehouse Sale or gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

Compress + Compact Sports Bra Money Back Guarantee

We are so confident you will love this essential staple as much as we do that we are offering a 30-day money back guarantee! Should you not love this style, you are welcome to return via our Return Portal for a full refund back to the original payment method for the price paid for that style. Please know this only applies to full priced items purchased after 1 September 2022 and does not include Final Sale items. Any delivery or shipping costs are not covered by this guarantee and must be borne by you. The garment does not need to be unworn, and tags do not need to be intact; however if the garment does arrive damaged, it will not be eligible for a refund. Proof of purchase is required. Once we receive your returned goods, we will inspect them and check you have satisfied the conditions under this guarantee. If we are satisfied in our sole discretion that you are eligible for a claim under this guarantee we will accept the goods as a return and notify you accordingly. Where possible, we will process refunds via the same method of payment you used to purchase the goods. Where this is not possible, we will process a refund via another acceptable payment method or discuss your options with you. Returns can take up to 14 days to be received and we will action refunds within 5-days of receipt, but we take no responsibility for any delays due to third party payment gateways or processing. If we are not satisfied in our sole discretion that you are eligible for a claim under this guarantee we will issue you with a Lorna Jane Gift Card for the value of the purchase price instead of a refund.
 

Personalized Offers

For full terms and conditions, please click here.
 

Partnership, Corporate and Affiliate Promotions

Please refer to company website for all terms and conditions.
 

SALE

Available on selected items only, and while stocks last. Sale items may be available in full price online at lornajane.com. Sale items purchased from Lorna Jane are considered final sale and can not be exchanged or refunded. No further discounts apply unless specified otherwise. Not in conjunction with any other offer. Sale prices are as marked. Lorna Jane has the right to end or extend offer periods, without notice. Styles and colors may vary between store and online.
 

ONLINE AND MISCELLANEOUS PROMOTION

 

ACTIVE ELITE

To receive an Active Elite discount, the customer must be a fitness industry professional affiliated to our Lorna Jane Active Elite Program. The Active Elite discount is only for personal use and cannot be shared with another person or business. If there are changes to your contact details linked to your affiliation, you must contact our customer care team to update these details to ensure your affiliation remains active.

The program discount is only available through our Lorna Jane Active US website www.lornajane.com. And cannot be redeemed in conjunction with any other offer. Active Elite discount is valid on Full Price product only – Full priced product means product that has not been reduced in price.

Additional offers may be communicated by mail, email, SMS, Facebook or in a Lorna Jane retail store. Terms and Conditions for additional promotions outside of the percentage discount, will be stipulated separately in the terms and conditions page.

In order to access the discount in store, the customer profile must be attached to the corresponding transaction with prior Active Elite Ambassador program approval attached. To redeem online, log in using your email address and your Active Elite discount will automatically apply at checkout – No discount code is required.

To keep Active Elite affiliation, a minimum of four purchases within a 12-month period is required. Reapplication to this program will be required if you do not meet these terms.

Lorna Jane reserves the right to ask for further identification and can refuse service of this offer should fraudulent redemption be suspected.

 

ACTIVE WAREHOUSE SALES - EXTERNAL LOCATIONS

Warehouse sale prices are available at selected event locations on the date specified on marketing collateral only.
 

Conditions of Entry

1. No pass-outs. If you choose to exit the sale you will be required to line up again before entering. 2. Maximum of 20 items per person. 3. No holds or hoarding items for excessive periods of time. 4. Anyone displaying inappropriate behaviour will be asked to exit the sale. (e.g. arguments, aggressive behaviour) 5. Bag check: as a condition of entry, you will be requested to present any bags, parcels, containers, etc before entering. Conditions of Sale 1. No credits, exchanges or returns are available on Lorna Jane warehouse ‘final sale’ product for change of mind unless an item is deemed to contain a fault. 2. Products identified as faulty, defective or marked in any way– depending whether the issue is major or minor – will be provided a refund, exchange or credit for any goods returned within a reasonable timeframe from sale upon proof of purchase. 3. Please choose carefully as items are sold in ‘as is’ condition and some items may contain imperfections and defects. Faulty, defective or marked product which has been identified for your attention by a written notice displayed with the product (including samples and seconds), the respective fault/defect/mark will not be considered when determining whether or not the product is faulty. 4. Lorna Jane reserves the right to determine whether a product is deemed to be faulty, defect or marked and will conduct a production and quality check. 5. Prices are not negotiable based on the condition of an item. 6. Fitting rooms are available to ensure you can choose the correct size. 7. Please refer to the prices on pink signs displayed in each area. 8. New arrival full price stock may get misplaced during the event into the sale stock area. Please note this will not be included in the advertised warehouse sale prices. We do not take liability for misplacement. 9. Gift cards are NOT accepted. 10. Eftpos and cash payment methods available. No amex or diners. 11. No sale is eligible for active living rewards points.