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COVID-19 Update - As a local California business, From Friday 20th March 2020, there will be delays with courier services due to mandatory restrictions in California. Return timeframes (including instore purchases) have been extended to 30 days & will naturally be adjusted to abide by shut down periods. We will offer flexibility in policy over this time, If you need further assistance please contact our Customer Care team via Live Chat or email customerservice@lornajane.com. Thank you for your patience and please look after yourselves during this time x

 

RETURNS POLICY

We hope you love your new Lorna Jane products just as much as we loved creating them for you. Ultimately the decision on size, style and to purchase is up to you as a customer. We understand, however, that sometimes things don’t go to plan. When this happens, here is our commitment to you.

 

FINAL SALE - WAREHOUSE SALE ONLINE RETURNS

Sale items purchased from https://lornajane.com/c-Flash-Offer and https://www.lornajane.com/c-Sale-FlashOffer (Sample Sale) are considered Final Sale, and therefore cannot be returned for a refund, exchange, store credit, either instore or online. If these items are sent back as a return request they will be sent back to you. Please choose your Warehouse Sale items carefully and speak to our Live Chat stylists should you have any questions pre-purchase. Thank you!

 
RETAIL STORE PURCHASES

If for any reason you change your mind and no longer want an item*(s) you have purchased from Lorna Jane, please return it to us instore within 21 days of purchase for an exchange or gift voucher (store credit) equal to the value paid for the item*(s). It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. No change of mind refunds are permitted. If the item(s) are deemed to have a genuine manufacturing fault, a refund may be issued. Proof of purchase is required for all exchanges to clearly identify that the item(s) were purchased from a Lorna Jane retail store. Proof of purchase is required for all items with a manufacturing fault.

 

ONLINE PURCHASES

If for any reason, you change your mind and no longer want a full price item(s) purchased from lornajane.com, please return it to us instore or online within 21 days of purchase for an exchange or gift voucher equal to the value paid for the item(s). Sale* items (excluding items advertised as ‘final’ or ‘warehouse sale’) can be returned for either an exchange or gift voucher. Full price item(s) are valid for a refund and must be returned to our online store to be processed via the payment method used at the time of purchase. Lorna Jane retail stores are unable to process refunds for online purchases. It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. If the item(s) are deemed to have a manufacturing fault a refund may be issued. Proof of purchase is required for all returns and exchanges to clearly state that the item(s) were purchased from lornajane.com.

For Online returns, exchanges and refunds please download a copy of our Returns/Exchanges form HERE and send your item(s) to:

Lorna Jane USA Inc.
Attn: Online Returns
1674 20th St Santa Monica, CA
90404

We recommend that you return items using a trackable postage method. Lorna Jane will not be held liable for parcels lost in transit.

Please allow 7 business days for the return to be processed and credited to your account.

 

ACTIVE CONCIERGE

If, for any reason, you change your mind and no longer want an item*(s) purchased through our Active Concierge service, please return it to us within 21 days of purchase for an exchange or gift voucher (store credit) equal to the value paid for the item*(s). It is important that the item(s) and any packaging and ticketing which the goods came with/in are in original condition. No change of mind refunds are permitted. If the item(s) are deemed as a genuine manufacturing fault a refund may be issued. Proof of purchase is required for all exchanges to clearly identify that the item(s) were purchased from a Lorna Jane retail store.

If you are unable to process an exchange in store, please download a copy of the Active Concierge Returns/Exchanges form HERE and send your item(s) to:

Lorna Jane USA Inc.
Attn: Online Returns
1674 20th St Santa Monica, CA
90404

Please note you may incur the postage of the replacement items(s).

 

*SPECIFICS

Refunds, gift vouchers or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing etc.) unless the products are deemed to have a genuine manufacturing fault. Refunds, gift vouchers or exchanges will not be provided for purchases labelled as “final sale”, including Lorna Jane Warehouse Sales. It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether the product is faulty.

 

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded and a warranty does not apply. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.

 

AFTERPAY

Afterpay is a payment method available at www.lornajane.com. Afterpay sets the terms, conditions and spend limit of this payment method should you choose to use it. Our regular online sales policy applies to these purchases. If you return your item(s) purchased online with Afterpay and are valid for a refund, your initial payment will be returned in full and the remaining payments cancelled at no extra charge. If you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 855 289 6014 or visit the Afterpay website.

 

EXTERNAL STOCKISTS

Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.

 

INSTAGRAM CHECKOUT

Lorna Jane orders purchased through Instagram run by our Online Purchase policy, with the exception of returns being valid within 30 days of purchase.

 



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