Lorna Jane USA Inc. does not accept liability for any loss or damages caused by this website, or any website linked to this website. Lorna Jane USA Inc. reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.
The nominated currency used for all transactions on www.lornajane.com is United States Dollars (USD$) and is exclusive of sales tax. This is applicable to all orders containing an address in the United States of America.
Lorna Jane ships to most destinations around the world via UPS. If you can select your address at checkout, we can deliver to you! If your address can not be entered please provide alternative address details. You can expect to receive your parcel within 3-10 business days of dispatch. We recommend international customers check with their countries customs office prior to ordering, with regards to understanding importing costs that may be liable at your destination country. Our international shipping charges (Flat rate $35 to Canada, Mexico & Puerto and $75 rest of the world) are transport costs only. Lorna Jane does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
Orders are normally dispatched within 1-3 business days of Order Confirmation, subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email and offer an alternative solution or a refund. Lorna Jane will offer the service of our Active Concierge service to source from our USA retail stores if the styles are not available in the online store warehouse.
On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Lorna Jane USA Inc. as soon as possible. Please see our Returns & Exchanges Policy for more information.
Active Living Rewards is Lorna Jane’s members only loyalty program. Membership to the program is open to individuals only and applies in the country the member joined in. There is no purchase or joining fee to be a part of the program. To join a member must provide a current email address and or contact phone number. Successful applicants will be assigned a membership number and if using their account online will need to register with that same email address. A Member may change his/her password by logging into their account at www.lornajane.com. The Member's name, email address, phone number, birth date, address and recent Points transactions may be used for security purposes to identify a Member or confirm a Points transaction on behalf of a Member. Points may only be earned, redeemed or transferred in accordance with these Terms and Conditions. Points are eligible for redemption at any time by the member, via USA Lorna Jane retail stores or www.lornajane.com. No Membership card will be issued to Members for the Program. The Membership number issued by Lorna Jane to each Member or the Member's registered email address shall be used by each Member to confirm the Member's Membership of the Program and to allow earning and redeeming of Points. Points remain valid for 6 months from the last transaction on the Member’s account. If no transaction has been made against that account in 6 months the points will expire and the member may drop back a tier level in the program. For the full membership disclosure please click here.
Lorna Jane Gift Cards are available for purchase on www.lornajane.com in a digital form (emailed to the recipient on order) or Physical form (posted to a delivery address as specified). For security purposes our maximum Gift Card value to purchase online is $300 USD. If you wish to purchase a higher amount please contact our Customer Care team on 1800 469 3897 or via firstname.lastname@example.org.
Lorna Jane gift cards are valid for use in their country of issue in both Lorna Jane owned retail stores or www.lornajane.com.
Lorna Jane gift cards cannot be redeemed at portable Lorna Jane events, including warehouse sales.
Gift Cards are treated by Lorna Jane as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Lorna Jane Gift Cards are provided as a free service to customers and do not contribute toward the calculation of shipping costs or discounts. Lorna Jane Gift Cards are not considered as goods or services with a retail price and therefore:
-They do not include sales tax
-They cannot be discounted and are not subject to any discounts
-They do not have an expiry date
-A balance of $10 USD or less is redeemable for a cash refund in our USA Lorna Jane retail stores
Gift Card purchase amounts are not pre-defined and as the customer you are entitled to choose the amount you wish to spend. Amounts deposited on to a Lorna Jane gift card in the USA are in United States Dollars (USD) and can only be redeemed in United States Dollars (USD).
Lorna Jane cannot accept cancellations on Gift Cards once payment has been processed.
Lorna Jane will not be held responsible for lost or stolen Lorna Jane Gift Cards. Lorna Jane Gift Cards are to be treated like cash; defaced, mutilated, altered, lost or stolen Cards will not be replaced, refunded or redeemed.
In the event that an item(s) is listed at an incorrect price or with incorrect information, Lorna Jane reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. Lorna Jane will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.