- What if the item I am looking for is not shown on the website?
- Can I order by phone, fax or email?
- What forms of payment do you accept?
- What if my credit card shows multiple charges?
- Can I make a change to an existing order?
- How can I track the status of my order?
- How do I cancel my order?
Returns & Exchanges
- Can I return an item?
- Do you pay for my return shipping?
- If I purchase online can I exchange in-store?
- How much does shipping cost?
- How will my order be shipped?
- Do you ship Internationally?
- What happens if my order does not arrive?
All the styles that are currently in stock at our Warehouse are listed on the website. If a style is not available then unfortunately it has sold out. Many of our essential styles are replenished weekly however we do not normally replenish seasonal styles or monthly ranges.
Lorna Jane only currently accept orders via Lornajane.com
Lornajane.com accepts payment via Visa, Mastercard & American Express.
If you have found multiple charges on your card for the same order amounts please let us know immediately by email to email@example.com so that our staff can correct your orders and payments.
Sure, you may make changes to your order prior to it moving into the picking and packing stage. Please send your request to firstname.lastname@example.org.
Once your order has been dispatched, you will receive an email with your tracking number. This tracking number can be used to track your order through the FedEx website. If you do not receive a tracking number please email email@example.com.
Orders may be cancelled only in the instance where the order has not yet reached the packing stage. Please send your cancellation request to firstname.lastname@example.org.
Returns and Exchanges
You are welcome to exchange or return items purchased online provided that three conditions are met:
- Proof of purchase is provided
- Items are unworn and in their original condition with hang tags attached
- Items are returned within 14 days of receiving your order
You can also exchange or return your items at your local Lorna Jane USA Inc. store within 14 days of receiving your parcel. Refunds will be applied if the product is deemed faulty. Lorna Jane reserves the right to determine whether a product is faulty and if deemed so a replacement will be shipped where possible subject to stock. If you wish to return an item:
Please email email@example.com with the following:
- Contact Details
- Internal order number
- Details of preferred replacement item/s (item name, colour & size) or request refund
Complete the Returns and Exchange Form on the back of your invoice and post it and your item(s) to:
Lorna Jane USA Inc. (Online Returns)
1674 20th St
Santa Monica CA 90404
Click Here to download Return & Exchange Form.
Please be advised that all postage and handling costs will be incurred by the purchaser.
Faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review we will credit the cost of postage back to you.
Lorna Jane USA Inc. does not take any responsibility for returns lost in transit.
Yes, the garment/s can be exchanged in any Lorna Jane USA Store within 14 days of receiving your order. They must be in their original condition with the tags attached and you must have your invoice as proof of purchase.
Free Shipping on orders to addresses within the USA. The Standard Shipping Rate to all international destinations is a flat rate of USD$20 per order. Please note this is transport costs only and does not cover any customs delays, duties or import liabilities that may be applied by the Government of the destination country.
We use FedEx for all USA addresses as well as DHL for international addresses including Canada and Mexico. Orders will be received within 3-10 business days.
Lorna Jane ships to most destinations around the world via DHL. When entering your address details in the shopping cart please ensure you select the correct country from the drop down menu.
Please contact firstname.lastname@example.org.