Lorna Jane offers on-line purchasing and delivery worldwide.

Ordering methods:

Simply use our online store to purchase the items you would like.

Postage & Handling:

Our postal address for orders and other correspondence is:

Lorna Jane Head Office
PO BOX 1032
Fortitude Valley QLD 4006
AUSTRALIA

Lorna Jane will not be accountable for any items lost in transit for online orders or orders being returned. This will include all mailing and delivery companies services. To limit lost postage please ensure all details are correct when placing orders online.

For all online Retail Web orders our mailing service is Australia Post using express post in Australia. All con note tracking numbers are recorded in our system against your order. Air mail is used for International orders.

When Will I Receive My Order?

Orders are dispatched from our Warehouse (located in Brisbane, Australia) within 5-7 working days of being placed- subject to all ordered items being in stock. We will endeavour to search in store for styles if they not available in the Distribution Centre. Any styles which cannot be fulfilled from your order, we will contact you via email. You'll also receive an email in your in-box the day your parcel has been dispatched. Delivery: Australian residents - within 5-7 working days from dispatch. International residents - generally within 10-15 working days from dispatch, however check your countries customs process as we will not be responsible for any customs delays.

On-Line Store Return or Exchange Policy

Goods may be requested by email for a return, exchange or refund via our Distribution Centre ONLY, providing the garment is unworn, in its original condition with tags attached and a copy of the receipt is provided, however a refund will not be given if you have simply changed your mind, the item is not suitable or there is a delay in delivery of order. Refunds are only applicable where a product is deemed faulty. Product manufacturer reserves the right to determine whether a product is faulty. We will exchange on sizes and colour, however this is subject to stock availability at the Distribution Centre and please be advised that all postage and handling costs will be incurred by the purchaser. Lorna Jane does not take responsibility for returns lost in transit. See below email process for a request on a Refund or Exchange.

Australian residents: Exchange or refund available for goods returned within 14 days of invoice/dispatch date, based on the above policies. Please include the following: 1. Note explaining the situation.

2.Full contact details - Name, address and contact number.

3.Credit card number and expiry date (Not kept once payment is completed.)
Overseas residents: Exchange or refund available for goods returned within 4 weeks of invoice/dispatch date, based on the above policies. Please include the following:

1. Note explaining the situation

2. Full contact details - Name, adress and contact number

3. Credit card number and expiry date (Not kept once payment is completed.

Request for an Exchange or Return:

You will be required to email your request for an exchange or refund first to email address warehouse@lornajane.com.au This will enable us to advise if we can assist before the garment is returned by a mailing system. A reply email will be sent within 48 hours. By emailing at the time you wish to make an exchange, we can ensure availability by holding the item/s you would like instead (chosen from current styles/colours on-line).

Please note, due to health regulations there are no exchanges or returns on swimwear, underwear or jewellery unless the product is considered faulty.

Sale items

Lorna Jane does not accept any returns for exchange or refund on sale items. Please choose carefully. All sale stock is limited, subject to avilability and is aviailable until sold out.

Washing instructions

Lorna Jane goes to great detail in providing our customers with the appropriate wash care instructions for each style and fabric. Please ensure that you follow all wash care instructions provided on each garment.

Customs & Duty: International Orders

Please note that when you are buying garments from another country you will need to check with your local customs office in regards to what, if any, duty you may be liable for when the garments arrive. As the receiver of the goods, you are the one who will be asked to pay the duty, not the sender. Different countries have different limits on the value of packages received from overseas. Marking the package as a gift, etc, makes no difference. Duty is calculated on the declared value of the item regardless of what it is. We can not be responsible for any customs delays in your country.